Making an emergency call
In the event of a fire or accident requiring first aid (before you call)
- Stay calm and do not panic.
- Assess the situation and understand what has happened.
- Determine what needs to be done and decide upon a course of action.
- In an emergency situation, assess the sick or injured person’s condition or the extent of their injuries, and determine whether or not they are responsive.
Make an emergency call as follows (also applies for calls from cellphones)
- Dial “119” without an area code.
- When you are connected, state whether you are calling to report a fire or an emergency.
- State your location: e.g. "XX number, XX town" or "XX intersection."
- In case of fire, calmly say “What” has happened, “Where” it has happened and “How” it has happened.
- Give your own name and telephone number.
- If many people are injured or sick, state how many (approximately).